Speakers
09:30 - Welcome, introduction and housekeeping
Jenny is a partner and co-founder of Apella Advisors, a boutique advisory firm focused on Experience, Insight and Results. Prior to that, Jenny was the Executive Director of Communications at the Bank of England, advising both Mervyn King and Mark Carney during the financial crisis and the Brexit referendum respectively. Jenny began her career as a Bank economist before becoming a journalist for Reuters and the BBC, covering television and radio news programmes at the latter before going on to present the Daily Politics. Jenny is a Trustee of Pro Bono Economics.
09:35 - CII welcome address
Matthew joined the CII in April 2024. Prior to that he was Chief Executive and executive Board Member at The Legal Services Board (LSB).
He started his career in the Civil Service, working in a wide range of areas over a twenty-year span. His brief has included food safety, animal health, alcohol, civil contingencies, broadcasting, gambling, creative industries and healthcare regulation.
Before joining the LSB, Matthew was Executive Director, Strategy at the General Dental Council, and prior to that he was Director, Regulatory Risk & Analysis at the Gambling Commission.
09:45 - Trends and predictions for the insurance sector
Duncan Strachan specialises in complex and international (re)insurance matters across multiple lines of business. His focus is on international disputes and policy coverage analysis, with particular expertise in Latin America and the Caribbean, due to his familiarity with the legal and political landscape across the region. Duncan is also fluent in Spanish.
Illustrative recent and current cases include:
Duncan regularly presents to insurers and reinsurers across the world. As co-lead of both Class Actions and Global Risk, Duncan contributes to our Informed Insurance thought leadership and predictions. He also leads the Social Inflation working group across DACB, Legalign and international offices.
Duncan’s reputation for international work is recognised by Chambers Global and Latin America-wide. Duncan is the author of the Latin America chapter to the Insurance & Reinsurance Law Review and ICLG - Insurance & Reinsurance texts. He has strong links to the US, having previously worked at the London office of a US firm and as a member of the International Association of Defence Counsel. Duncan also spent six months working in the Miami reinsurance market in 2017.
Sarah specialises in Professional Indemnity, Directors & Officers and Financial Institutions coverage disputes and defence work. She has over 15 years’ experience advising clients across a range of sectors, with particular emphasis on insurance brokers and legal professionals.
As lead of ESG in Insurance at DACB, Sarah contributes to articles for both the Insurance and National press, and to DACB's Informed Insurance thought leadership and Predictions.
10:30 - The talent shortage challenge
Martyn has over 20 years experience in the Financial Services and Insurance industry having most recently held Director level positions at LexisNexis Risk Solutions and Experian.With overall responsibility for the next phase of SSP Broker's development, Martyn manages the People, P&L, strategic direction and operational deliverables for the business. In simple terms, Martyn delivers the next phase of development for SSP Broker - growth. SSP has been through significant change and is growing again, having focused on stabilising the business in recent years. Talk to Martyn about how the business has evolved and the next chapter of growth, as well as key industry topics such as the impact of regulation on insurance, how to fill the insurance skills gap and how emerging technologies will affect a consumers buying behaviour.Martyn is a passionate advocate for the intelligent use of data to provide better outcomes and believes the industry could and should share more to collectively succeed.
11:15 - Morning refreshment break
11:30 - Regulation in a changing market: Future implications
Graeme is currently the FCA’s Director of Competition. His role includes responsibility for the FCA’s competition work and the Consumer Duty. Prior to his current role, Graeme was the FCA’s Deputy Chief Economist and Head of Department for Economic and Financial Analysis for five years, having previously been a manager in the FCA’s Competition Division. Before joining the FCA in 2014, Graeme spent nearly ten years at the Competition Commission (now the Competition and Markets Authority) as Director of Remedies, Business and Financial Analysis, and as an Economic Adviser. Graeme’s experience also includes five years as an economic consultant with Deloitte and Andersen.
11:50 - All change – Mind the skills gap
Raluca joined NFU Mutual two years ago as Head of Conduct Regulation Assurance Team, working in the Compliance Department, in the Risk Division. Before this, she spent 12 years at the Association of British Insurers (ABI), most recently as Assistant Director, Head of Conduct Regulation, leading the organisation’s interaction with the FCA, the FOS, the CMA and the ICO, shaping the conduct regulatory environment for insurers and the long term savings industry. Prior to this, Raluca worked in a variety of roles at the ABI, including conducting the European lobbying on General Insurance and cross-cutting files such as the General Data Protection Regulation, and leading the ABI’s Health and Protection Policy team. Prior to the ABI, Raluca worked for another trade association. She spent her formative years working as a Research Assistant in the House of Commons and doing an internship in the European Parliament working for a UK MEP.
A linguist and negotiator by training, Raluca holds an MSc in International Relations, with Distinction, from the London School of Economics and Political Science (LSE), a BA in European Studies (French), with First Class Honours, from the Royal Holloway University of London, and a Certificate in European Political Studies from Sciences Po Strasbourg. She has also undertaken executive education courses in regulation and in negotiations at the LSE and at Harvard Law School.
Catherine Carey, a journalism graduate turned seasoned marcoms professional, leads the marketing strategy at Consumer Intelligence, where she has spent the last six years deeply immersed in the world of general insurance pricing and consumer behaviour. Known for her sharp insights and strategic thinking, Catherine has been instrumental in shaping how insurers understand and respond to market trends, helping businesses make smarter, data-driven decisions. Passionate about true customer-centricity, she transforms complex data into compelling narratives, empowering firms to see the world through the eyes of their customers and confidently navigate the evolving landscape.
Caroline’s passion is developing creativity, capability and confidence in current and future business leaders. Through her 30+ years in industry, Caroline has steered through many technological techniques and trends, delivering innovative projects, programmes, and portfolios worldwide. Caroline has held various digital transformation and people development roles in the insurance industry.
Nick spearheads innovation and modernisation of legal delivery service at Clyde & Co. Nick has built a global multidisciplinary unit that collaborates closely with Practice Groups and Business Services, bringing fresh perspectives and pioneering solutions to the table in order to deliver valuable market-leading solutions to clients.
Nick possesses over 25 years of professional services experience, predominantly working alongside lawyers, before commencing his current role with Clyde & Co. Nick initially started his career as an auditor, after which he moved into forensic accounting with PwC, culminating in a leadership role in the Middle East region for Control Risks.
After many years delivering client work, Nick transitioned into operations as Finance Director for Control Risks in the Middle East prior to joining Clyde & Co as MEA COO in 2016.
12:50 - Networking lunch
13:50 - Viewing the world through multigenerational lens
Dr. Eliza Filby is a speaker, academic and consultant who specialises in ‘Generational Intelligence’, helping companies and services navigate the complex generational developments within politics, society and the workplace. Eliza educates companies on long-term generational trends, offering deep insights as well as practical solutions on how business can adapt, not only for Millennials and Gen Z's needs, but crucially across the generations. Her aim is to smash some of the misconceptions and generalisations that come with speaking about the generations. Types of questions she addresses includes: Why are the over-50s dominating the Gig-economy? Why do Millennials save the most but invest the least? Why are Gen Z techinate but tech-skeptics? Eliza Filby has lectured at some of the world’s leading universities including LSE, Cambridge and Harvard and leading businesses from VICE media to Barclay’s Bank. She has presented to some of the premier business forums from the FT’s 125 Club to the Women’s Network Forum as well as the EU Forum on Human Rights and the House of Lords Select Committee. Past clients include: Barclays, Pictet Group, Business Growth Fund, Brewin Dolphin, UK’s Ministry of Defence, hotel group IHG, publishing industry bible ‘The Bookseller’, hairdressing company Toni & Guy, and Procter and Gamble.
14:30 - The cost-of-living crisis and claims inflation: A professional communities perspective
Chris joined the CII Group as Communications Director in October 2022. Chris spent 10 years as an economist at the Bank of England before joining Ofqual, the qualifications regulator for England, as Director of Communications in 2015. There he oversaw marketing around the introduction of reformed GCSEs and the associated numerical grading system. He moved from regulator to regulated when he joined Cambridge Assessment in 2020, leading the department’s communications in response to the cancellation of exams here in the UK and around the world during the global pandemic.
Chris began his career in Loss Adjusting with McLarens in 1979 and was appointed one of the company's youngest Directors in 1993.
Throughout his career, he has held various technical and management positions across Scotland, London, the South East, and the West Midlands. He has successfully led teams that developed the first managed contractor network (McPlan) and implemented total outsourcing for an insurer (AGF). After the acquisition of McLarens by Capita PLC in 2001, Chris became an Executive Director of Capita Insurance Services. In 2003, he founded QuestGates, which became the UK and Ireland partner in the VRS global adjusting operation in 2018, where he currently serves as a Director.
QuestGates has grown to become the largest independent claims services business in the UK, offering not only loss adjusting and claims handling operations but also structural engineering, surveying, and legal services.
In addition to his professional achievements, Chris has served as CII President of the Birmingham Institute twice and was the Midlands representative on the CII's National Forum for six years. He is also a member of the Claims Professional Community Board of the CII.
15:20 - Recap of the day
15:30 - Networking drinks reception
16:30 - Close
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