FAQs


1. I have already registered but now I need to change my registration details, how should I do this?

For any changes please contact the Personal Finance Society events team at pfsevevents@cii.co.uk

2. I registered for the conference, but I haven't received a confirmation email. Why?

It could be that you have entered your email address incorrectly or that you have switched to a new email address, or that for some technical reason your registration failed. Please contact the Personal Finance Society events team at pfsevents@cii.co.uk and we can check your records. 

3. How and when will I receive my CPD certificate?

You will be sent your CPD certificate via email after the event. 

If you have not received your certificate 7 days after the event please contact pfsevents@cii.co.uk 

4. I'm not sure about the CPD process and requirements - could you please advise me?

For general information and links about the CPD process, please click here.

To log-in and view your CPD records, please click here.

If you have any further queries about CPD, please contact the Personal Finance Society /CII on 020 8989 8464.

5. I am unable to attend, but I would like to receive the presentation slides - how do I get these?

Please email the event team at pfsevents@cii.co.uk after the conference and we will send you the presentation slides. 

6. What is the dress code for the conference?

The dress code is business attire.